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HOBBY HOBBY ORDER PROCESSING

You may order from us in a variety of ways:

Phone
Telephone and Technical Support 905-858-7978
Toll Free Order Line 1-800-352-9971 (Canada)
International Order Line 905-858-7978

Fax
Print out the order form from this web site , fill it in
and Fax it to us at: 905-819-9640

E-mail
Send us an E-mail letter with the catalogue number, the quantity, the description and the price for each item you might require: info@hobbyhobby.com
Be sure to include your full shipping address or else we will not be able to complete your quote.

Note: that E-mail is not a secure source of transfer. We do offer a secure server with our on-line order form to protect your personal information.

From the Web Page
Fill in the electronic order form located on a secure server in this electronic catalogue and simply send it to us by clicking on the send button.

Mail
Print out the order form from this electronic catalogue and mail it to us at:

Hobby Hobby Inc.
128 Queen Street South
Mississauga, ON
Canada L5M 1K8


For all orders we must have your full name and address. We must also have your telephone number in the event that the product you require is out of stock, no longer available or we require clarification on your order.

         


PAYMENT

There are a number of methods for payment that are acceptable to us:

 

Electronic or Telephone orders
VISA or Master Card are the payment options for electronic and telephone orders. We require the type of card, the card number, the expiry date, and the name at the bottom of the card. For security purposes we are required to send first time orders to the address that corresponds to the Credit Card Holder. Our On-Line order form is located on a PCI-DSS compliant secure server, so you can be sure that your personal information will be protected from others.

Mail-in Orders
We accept VISA, Master Card, certified cheques, money orders, and bank transfers when orders are mailed in. For credit card orders we require the type of card, the card number, the expiry date, and the name at the bottom of the card. Again, for security purposes we are required to send orders to the billing address of the card holder.

In Store Sales
For purchases made at our Mississauga store location, we accept: VISA MasterCard, certified cheques, money orders and Interact Debit Cards.

         

RETURN MERCHANDISE POLICY

If you receive a defective product from Hobby Hobby you may return it within 30 days for a direct replacement,or repair. A defective product being returned directly to Hobby Hobby must be unused and in its original packaging.To ensure quick and accurate replacement of warranty products we recommend that you contact us for specific return instructions. Different manufacturers handle warranties in different ways and it may be beneficial to you to return the item directly to the manufacturer.

Once a product has been used, or after the 30 day period mentioned above, you must refer to the manufacturer's warranty for policies regarding repair or replacement due to manufacturing defects or other liability concerns. Most manufacturers warranty their equipment for a limited time and in limited ways and a used faulty product should be returned directly to its manufacturer. Please call our Technical Support Line, (905)-858-7978, if you are experiencing a problem with one of our products and are uncertain as to what to do.


THINGS TO REMEMBER WHEN RETURNING MERCHANDISE

Returns must be made within 30 days of the invoice date and must be unused and in the original package for a full refund or credit.

If you are shipping a return back, you MUST CALL, or E-MAIL US FIRST in order to get an authorization. Please Note: Shipping charges will not be refunded.

No returns on the following products.

  • Special customer orders. (Items with a stock status of; Contact Us For Stock Availability, is condidered as a special order item.)
  • Software
  • Paints
  • Adhesives
  • Batteries
  • Fuel

No Warranty on the following products.

  • Glow Plugs
  • Paint
  • Adhesives
  • Fuel
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