Store Polices
PAYMENTS
In Store Sales
For purchases made at our Mississauga store location, we accept: VISA MasterCard, and Interact Debit Cards.
On-Line Orders
We accept VISA, MasterCard, PayPal, and E-Transfer.
We do not ship COD.
CHANGES TO AN ORDER AND CANCELATIONS
Any changes to your order, must be done by e-mail sent to orders@hobbyhobby.com . All processed orders cannot be changed, or cancelled.
NEW MERCHANDISE RETURN POLICY
We accept returns for new items, unused, and in original packaging, with all manufacturers seals in tacked for a period of 30 days. Special ordered items may not be returned.
Orders being returned, that were shipped out with free shipping, will have the original shipping charges deducted from the refund.
DEFECTIVE MERCHANDISE RETURN POLICY
If you receive a defective product from Hobby Hobby you may return it within 30 days for a direct replacement, or repair. A defective product being returned directly to Hobby Hobby must be unused and in its original packaging. To ensure quick and accurate replacement of warranty products we recommend that you contact us for specific return instructions. Different manufacturers handle warranties in different ways and it may be beneficial to you to return the item directly to the manufacturer.
Once a product has been used, or after the 30, day period mentioned above, you must refer to the manufacturer's warranty for policies regarding repair or replacement due to manufacturing defects or other liability concerns. Most manufacturer's warranty their equipment for a limited time and in limited ways and a used faulty product should be returned directly to its manufacturer. Please call our Technical Support Line, (905)-858-7978, if you are experiencing a problem with one of our products and are uncertain as to what to do.
THINGS TO REMEMBER WHEN RETURNING MERCHANDISE
Returns must be made within 30 days of the invoice date and must be unused and in the original package for a full refund or credit.
If you are shipping a return back, you MUST CALL, or E-MAIL US FIRST in order to get an authorization. Please Note: Shipping charges will not be refunded.
No returns on the following products.
- Special customer orders. (Items that are not in stock are considered a special order)
- Software
- Paints
- Adhesives
- Batteries
- Fuel
- RC Tanks
- Books, and Magazines
- Some Electronic Products
- Cameras
- Programing Cards/Cables
No Warranty on the following products.
- Glow Plugs
- Paint
- Adhesives
- Fuel